Staffing & Training for the Guest Experience

Golf is a people business.

Billy Casper Golf understands this better than anyone.

That is why we spend considerable resources recruiting, training, and developing great people. From placing:

• Experienced General Managers
• PGA Golf Professionals
• GCSAA Golf Course Superintendents
• Skilled Food & Beverage Managers

to hiring and training an enthusiastic staff, we take great care to fill each course with the right people in the right spots.

We recruit and hire locally. We professionally train our teams to ACE the Guest Experience™, our comprehensive employee training program that is the foundation of BCG’s guest-centric culture.

While each member of the course’s team has a specific job function, we all share one common purpose – to treat each guest to a fun and enjoyable golf experience.

We ensure flawless execution of this purpose through ongoing training, random mystery shopping, and guest feedback.  And we have thousands of unsolicited testimonials to prove it all works.

Why do we go to such lengths to recruit and train each member of our team?  Because we know we earn our guests' loyalty one round at a time.